Privacy Policy

Introduction

This Privacy Policy describes how Gentex Digital Promotions Private Limited and its affiliates (collectively “Gentex Digital Promotions Private Limited”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://gentshop.in/ (hereinafter referred to as the “Platform”).

Please note:

  • You may be able to browse certain sections of the Platform without registering with us.

  • We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and any applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy.

If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship.

Some of the information we may collect includes (but is not limited to):

  • Personal information provided to us during sign-up or registration, such as name, date of birth, address, telephone/mobile number, email ID, and/or proof of identity or address.

  • Sensitive personal data (with your consent), such as bank account details, credit/debit card details, other payment instrument information, or biometric data (such as facial features or physiological information) when using certain features on the Platform.

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

We may also track your behavior, preferences, and other information you choose to provide. This information is compiled and analyzed on an aggregated basis.

Additionally, we collect your transaction details on the Platform and those of third-party business partners. Where such third-party partners collect data directly, you will be governed by their privacy policies.

⚠ Important: If you receive a call or email claiming to be from Gentex Digital Promotions Private Limited seeking personal data such as debit/credit card PIN, net-banking password, or mobile banking password, do not provide such information. If you have already shared it, report the matter immediately to the appropriate law enforcement agency.

Usage of Information

We use your personal data to:

  • Provide the services you request

  • Assist sellers and business partners in handling and fulfilling orders

  • Enhance customer experience

  • Resolve disputes and troubleshoot problems

  • Inform you about online and offline offers, products, services, and updates

  • Customize your experience

  • Detect and protect against fraud and other criminal activity

  • Enforce our Terms and Conditions

  • Conduct marketing research, analysis, and surveys

  • Other purposes disclosed to you at the time of data collection

You understand that your access to certain products/services may be restricted if you do not provide the necessary permissions.

Sharing of Information

We may share your personal data:

  • Internally: With our group entities, affiliates, and corporate entities to provide you access to products and services. These entities may market to you unless you explicitly opt-out.

  • With Third Parties: Sellers, business partners, service providers (logistics partners, payment processors, reward program providers, etc.), as required to provide services, comply with legal obligations, enforce user agreements, or prevent fraud and illegal activities.

  • With Authorities: Government agencies, law enforcement, or courts when required by law or in good faith to:

    • Respond to legal processes such as subpoenas or court orders

    • Enforce our Terms of Use or Privacy Policy

    • Respond to claims that posted content violates third-party rights

    • Protect the rights, property, or safety of users or the public

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss, or misuse.

Whenever you access your account information, we follow strict security guidelines and use secure servers.

However, data transmission over the internet cannot be guaranteed as 100% secure. By using the Platform, you accept the security risks associated with data transmission over the internet and the World Wide Web.

You are responsible for maintaining the confidentiality of your login credentials and password.

Data Deletion and Retention

  • You have the option to delete your account by visiting your profile/settings on the Platform. Deleting your account will result in the loss of all associated information.

  • You may also write to us using the contact details below for assistance.

  • We may refuse or delay deletion if there are pending grievances, claims, shipments, or services.

  • We retain personal data only for as long as necessary for the purpose it was collected or as required under law.

  • Certain anonymized data may be retained for analytics, fraud prevention, and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By using our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your data in accordance with this Privacy Policy.

If you disclose personal data about others, you confirm that you have the authority to do so.

You may withdraw your consent by writing to the Grievance Officer (contact details below) with the subject line “Withdrawal of consent for processing personal data.”

Please note:

  • Withdrawal of consent will not apply retrospectively.

  • Withdrawal may restrict or deny your access to certain services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Please review this page regularly. Significant updates may be notified to you as required by law.

Grievance Officer

Name of the Office: Gentex Digital Promotions Private Limited
Designation: Benjamin Herculas (DIN)

Address:
Flat 401, H.No. 2-1-349/E/B, GSI(SR) Bandlaguda,
Hyderabad, Hayathnagar,
Telangana, India – 500068

Contact Details:
📞 +91 9866704392
📧 gen78421@gmail.com, contact@gentshop.in
🕒 Monday – Friday (9:00 AM – 6:00 PM)