Return Policy

At Gentex Digital Promotions Private Limited, we aim to provide you with a smooth and satisfactory shopping experience. If you are not fully satisfied with your purchase, you may request a return or exchange as per the terms below:

1. Eligibility for Return/Exchange

• We offer refunds or exchanges within the first 30 days from the date of purchase.

• If 30 days have passed since your purchase, you will no longer be eligible for a return, exchange, or refund of any kind.

• To be eligible for a return or exchange:

  1. The purchased item must be unused and in the same condition as you received it.

  2. The item must be in its original packaging.

  3. Items purchased on sale may not be eligible for return or exchange.

• Only items that are defective or damaged are eligible for replacement (based on an exchange request).

2. Non-Returnable Items

• Certain categories of products/items may be exempt from returns or refunds due to hygiene, safety, or other specific reasons.

• Such categories will be clearly identified to you at the time of purchase.

3. Process for Returns and Exchanges

• Once your returned product/item is received and inspected by us, we will send you an email to notify you about its receipt.

• If the item passes the quality check, your request (return or exchange) will be processed in accordance with our policies.

• If your return/exchange is approved, we will proceed with the refund or replacement process as per our standard timelines.